PeptiGlow – Shipping & Refund Policy
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a tracking number via email.
Processing times may vary during holidays, promotions, or high-volume periods.
Shipping
PeptiGlow currently ships within the United States.
All packages are shipped using reliable carriers to ensure safe delivery. Delivery times may vary depending on your location and the selected shipping method.
Once a package has been shipped, PeptiGlow is not responsible for delays caused by the shipping carrier.
Address Accuracy
Customers are responsible for ensuring that the shipping address provided at checkout is correct.
PeptiGlow is not responsible for packages delivered to incorrect or incomplete addresses submitted during checkout.
Lost or Delayed Packages
If your tracking shows a delay or the package has not arrived within the expected timeframe, please contact the shipping carrier first.
If you need additional assistance, you may contact our support team and we will do our best to help resolve the issue.
Refund Policy
Due to the nature of research materials, all sales are final.
We do not accept returns or offer refunds once an order has been processed and shipped.
Damaged Orders
If your package arrives damaged during shipping, please contact us within 48 hours of delivery and include photos of the package and contents so we can review the situation.
Order Issues
For any order-related questions, please contact us with your order number so we can assist you as quickly as possible.
Policy Updates
PeptiGlow reserves the right to update or modify this policy at any time without prior notice.